Mobile Technical Institute

Human Resources Consulting

A confidential resource to help with employee situations as a group or one on one.

Web & Database Development

Provide your customers with timely information and generate new customers.

Secured Testing Center

We are Mobile's largest testing center providing both onsite & offsite testing services.

Training & Education

Monthly training seminars to meet the needs of today's business.

Customer Service

All articles written with a topic on the customers relations, policy, service, and marketing.

How to Be A Customer-Focused Organization

Customer Service

Author:

Mary Gormandy White, M.A., SPHR

Would you say that your customers are satisfied with the products and services provided by your organization? Do you think that having satisfied customers indicates that your organization is one that provides exceptional customer service? If so, think about what the word satisfaction really means. When your customers are satisfied, it simply means that you have met their service and performance expectations. It's like earning a "C" on your report card. Your performance is average - not worse than expected, but not better either.

Workplace Conflict: The Good, the Bad, and The Ugly

Author:

Mary Gormandy White, M.A., SPHR

Mary Gormandy White, M.A., SPHR Conflict exists. This is a simple fact of life. In any business or personal relationship of any depth, conflict will occur at times. Conflict in and of itself is not bad. Conflict is a neutral and natural occurrence.

Superior Retail Services

“MTI provided an affordable solution for creating our new marketing-oriented small business website. They handled everything, from moving our domain name to creating and hosting a professional website. When we need to make a change or add a link, they take care of it right away.“ ~~ Karen Willingham, Superior Retail Services

ST Mobile Aerospace

We have continually and often used the services of MTI since 2005. All requests for specialized or customized database reports have always been met with a positive attitude and successful resolution. I can fully recommend MTI . The services they provide are unequaled and the results have always been exemplary.”~~ David Doughty, Mobile Aerospace Engineering

National Application Processing & Screening, Inc.

"At NAPS, we are constantly monitoring our new business development strategies and continually searching for ways to increase our presence. While looking for opportunities in the Mobile, AL area, we turned to Mobile Technical Institute for assistance in promoting our educational seminars.

MTI is without a doubt one of our greatest connections we have made in promoting our company to our target market. MTI’s professional staff is exceptionally accommodating, caring and supportive in making sure our needs are met. MTI ensures our company is promoted in a professional and effective manner and the quality exposure we receive is superior. "~~Sam Ciulla, Vice President, National Application Processing & Screening, Inc., Birmingham, AL

MTI Business Solutions is a division of Mobile Technical Institute, inc. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this website serves informational purposes only.